Many firms invest heavily in marketing activities that, done well, should result in new enquiries. What most firms don’t invest in are the tools and training required to ensure that these enquiries are converted to business at every opportunity.

There is no magic answer to converting business easily but success rates will be far higher if you and your team are equipped with the right skills, knowledge, attitude and motivation to make things happen. Let this seminar be the first step in doing this for your firm.

Topics to be covered:

• Building a sales plan
• Unique selling point
• How are enquiries handled?
• Delivering world class customer and client service
• Who is the best person to convert enquiries to business?
• The sales process
• Cross-selling
• Where the process may fall down